Why I am not able to connect 2 bluetooth headphones at same time

[SKhadse]

I have Samsung Galaxy J7 Max SMG615F, and I am not able to connect two bluetooth headphones at same time. Not even able to locate dual audio option under bluetooth advance setting. Kindly help...

[_Sayujya_]

I can connect to 5 device at a time

[SKhadse]

Do you have also same model?

[_Sayujya_]

Nope

[TheVoid]

J7 Max comes with Bluetooth 4.2 which technically can connect with 2 devices simultaneously. That does not mean that you can stream the same content to your connected Bluetooth devices (I might be wrong). Also the Bluetooth devices you are trying to pair, have your verified if they are compliant to Bluetooth 4.2? Coz most new Bluetooth devices will be Bluetooth 5+ and some might not have backwards compatibility.

[SKhadse]

How can I check it?

[TheVoid]

You need to check on the product manual of your Bluetooth devices and see if they support 4.2 and above Bluetooth versions

[SKhadse]

Ok thanks, let me check.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[SKhadse]

Reseting of app preferences done still not able to see dual audio in settings option.