I have a concern regarding the inactiveness of the Samsung Members app administration team. The lack of timely responses and actions from the admins has been causing significant issues for users, leading to frustration and inefficiencies in app functionality and support.
Issues Observed:
1. Delayed Responses: Users have reported that queries and complaints take an excessively long time to be acknowledged and addressed.
2. Unresolved Issues: Several technical problems remain unresolved due to the lack of intervention from the admin team.
3. Lack of Communication: There is minimal to no communication from the admins regarding ongoing technical problems, maintenance schedules, or issue resolution updates.
4. User Dissatisfaction: Due to the admin team’s inactiveness, user engagement has declined, and complaints have increased significantly.
Impact of Admin Inactiveness:
Users experience delays in accessing important features.
Users are losing trust in the communities reliability and support system.
Requested Actions:
Ensure admins respond to user queries and complaints within a reasonable timeframe.
Establish a structured communication system to update users on issue resolutions and app maintenance.
Increase the number of active admins to handle concerns more efficiently.
Implement a ticketing system to track and prioritize user concerns.
Conclusion:
The inactiveness of the app admin team is a pressing issue that requires immediate attention.
Note: I heard one executive even got promotion for not doing anything for the betterment of the community. Strange.
