Before you try out below recommendations as to your solution, be sure to check if your device's software and related apps are updated with latest version. Please check how to update your mobile device's software in following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Location information of Android devices is generally checked through GPS signal and Google Network Location Provider(NLP) is used to improve location accuracy indoors where GPS signal is not detected when checking the location. The location obtained by Google NLP may differ from actual current location if the Wi-Fi information of Google Server or the Cell information of Carrier base station is not exact and has error. For example, an incorrect location may be shared to Android devices when Wi-Fi or Cell information is changed as it takes some time to update actual current location on Google Server. This is not device defect or the problem of Mobile network carrier.
Although GPS will work inside a building or a house, it works best outdoors with an open view of the sky so signal can be received and communicate with satellites. So, adjust your settings on your device first before checking your location with a GPS app while outdoors by improving accuracy as below.
How to set Google Location Accuracy
Step 1. Go to Settings > tap Location.
Step 2. Tap Google Location Accuracy and switch on.
Wi-Fi scanning and Bluetooth Scanning settings to improve accuracy
If you are indoors, move outdoors to re-activate GPS. Avoiding obstacles like standing between walls or in poor weather conditions can be helpful to receive GPS signals.
Check 1. From Android 10, apps that use GPS information according to Google's policy require permission. When running an app that uses GPS, a notification of the location permission change setting appears, but the customer may not remember it after changing the permission. If you cannot find your current location in a specific app, please check the app permission settings.
Step 1. Go to Settings > Location > App permission.
Step 2. Select an App (Navi, Maps, etc.) > tap Allow all the time.
Check 2. If the app (navigator, map, etc.) is not the latest version, please update and check again.
Check 3. Try running other navigation/map apps other than the app, and if there is no problem, there may be a problem with the app. Please contact the app developer.
If you are experiencing unusual behavior on Samsung mobiles, tablets or wearables, you can send us a question in the Samsung Members app.