What's app data and images not access in gallery and file manager

[Members_KarzfSI]

Dear Team, We are facing issue what's data and images not access(old and new both) in gallery and file manager after last software update. We have checked all what's setting,but problem not resolve. Pls fix this issue as soon as possible. 

Picture attached for your reference. This picture take from gallery. 

 

[Anonymous]

I am not facing this issue apparently so I don't know what to do and how to solve it.

[Anonymous]

Send error report in get help section

Till then use Google photos 🤔

[Green_Grass]

Use Google photos app

[VedantKalore]

Send error report, til then use Google photos 

[RKT_7854]

I am facing this issue

[sachin10ks]

Facing same issue also send error report but no use

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support