Original topic:

VPN IPSec broken since last update november 2022

(Topic created on: 12-07-2022 04:38 AM)
241 Views
Jehan_
Beginner Level 3
Options
Tech Talk

Hello

Since the last update on my Galaxy S20 5G in november, my VPN IPSec is still broken.

All parameters is OK.

I tested it on 5G/4G and direct WiFi with VPN Server : it doesn't work...

On my VPN server, i saw the identification is Ok but time out after 1 minute... the device Samsung stop authentification and don't mount vpn... i was this problem in 2020 and an update from Samsung solved it.

0 Likes
2 Comments
cs_member8
Moderator
Moderator
Options
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Jehan_
Beginner Level 3
Tech Talk

Hello,

Thx for  answer, i did it and i'm waiting for solution. 

Best regards.

0 Likes