Original topic:

Unable to unlock A6

(Topic created on: 01-21-2022 12:18 AM)
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userGalaxyA6
Beginner Level 3
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Tech Talk
I accidentally set-up screen lock (direction lock) and I cannot unlock my phone. Few important data are encrypted in my phone with heavy customizations for my ease. 
I tried several ways to remove my screen lock- luckily I can access my phone with biometrics but I know it won't last longer. 
I also tried using findmyphone but the remote access was disabled in my phone.
This has brought me into grave trouble and I am desperately looking forward to remove my screen lock.
Any suggestions except factory reset or backing up data into another device would be highly appreciated.
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Tech Talk
userGalaxyA6
Beginner Level 3
Tech Talk
Appreciated but didn't worked out unfortunately
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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