I am having issues when trying to play a video (from my galaxy A6+) on my Samsung T5350 using smart view on a high-speed internet connection, and I tried doing everything (like clearing data of the video app, smart View, resetting network settings, restarting my device) but none of that seems to work. Issues include: playback abruptly closing, and video playback lagging (playing frame by frame and then playback crashes). This is very annoying and troublesome. Kindly help me out!!.
We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)
Note. please attach the error log file within 15 minutes of the error occurring.
