Touchscreen problems

[Gtx01]

When battery below<10 my keyboard and touches aren't working properly. 

Device: Samsung A50

Variant:6 gb ram

[Samsung_Support2]

Hi there,

To resolve the issue please follow the below mentioned steps:

> If you attach a screen protector or optional accessories to the touch-screen, the touch-screen may not function properly.

>Clear the RAM memory of device (Scroll down notification panel > Setting> Device care >Memory> Clean Now).

>Stop the background running app (Tap on the left soft key and close all the running apps.

>Restart your device to clear any temporary software bugs.

>Open Setting > General management > Reset > Reset setting > Reset setting.

>Check your device issue in Safe mode.

For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members

[Gtx01]

thank you