Original topic:

Touch and App doesn't respond

(Topic created on: 06-15-2020 12:04 AM)
109 Views
Popoye
Beginner Level 2
Options
Tech Talk
Samsung A7 which was recently purchased has issues like no or proper response while operating touch also to open an app it takes too much time
0 Likes
2 Comments
AMPK
Expert Level 3
Tech Talk
increase the touch sensitivity in settings
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Restart the device
Press & hold the power key > Tap on Restart > Tap again to Restart your phone

 

2. Remove memory card
Before removing the memory card, first, unmount it for safe removal.

On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes