Original topic:

Smartphone

(Topic created on: 06-01-2021 02:39 PM)
978 Views
gulshanjakhon
Active Level 4
Options
Tech Talk

Hello everyone,🖐

   After latest update on my Samsung M30s mobile📱(One UI 3.1 update). some problem occur in my mobile Phone i.e. 🚫

  • Stuck at logo page.
  • Suddenly restart after 10-15 min. when i switch on my phone.
  • Most of time it Stuck at Samsung Logo whole night. so this cause overheating..
  • While Charging it show only 1st step i.e. (on lightning ).
  • Phone unexpectedly shutting down.

Even i restart several times, also factory reset my phone 3 times. i also check option in device care. but not get perfect solution.

Help me to sort out this problem✔

stuck at logostuck at logostuck at this position when chargingstuck at this position when charging

6 Comments
Invincible7
Active Level 9
Tech Talk
Go service centre many phones like m30s,a71 etc are getting auto restart problem after software updates
gulshanjakhon
Active Level 4
Tech Talk
Thank you
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EdoMadara
Active Level 7
Tech Talk
Either flash official image via smartswitch or take your device to service center (where thell sure claim it to be a motherboard issue and charge you 5 6k)
gulshanjakhon
Active Level 4
Tech Talk
Thank you for your solution ☺
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

gulshanjakhon
Active Level 4
Tech Talk
I visited service center..but they say that you have to pay approx 7000rs and we will replace your motherboard.
So now I want to ask you that "in most of M-series samsung phone are effected by latest update or it may be some bugs in software.
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