Screen video recording

[Guddu2020]

Sir , screen recording function is not working properly in most latest Samsung phones(N20, N10, S20 etc) . I use that feature most often for my lectures recording. Plz try yourself. If possible , plz inform Samsung. This is happening since January 2021 .

[OptimusPrime108]

What problem are you facing in screen recording?

[Guddu2020]

Sir, while recording my screen for 2-3 minutes when the video is saved the audio and video are not sent especially the video keeps pausing and the sound continues

[Guddu2020]

Audio n video of the saved video are not synced

[OptimusPrime108]

That's not good. Are you using Samsung's inbuilt screen recorder? If no, I would suggest you use that. I faced no problem.

Now, if you are using 3rd party screen recorders, open this video https://youtu.be/ucZl6vQ_8Uo and check for syncing issue.

[Guddu2020]

Yes , I have been using the inbuilt app
As it was best suited for my work

I don't use outside applications for screen recording

[OptimusPrime108]

Have you tried playing the video with other video players like vlc?

[Guddu2020]

Yes
Even reset app preferences


Samsung care asked me use to Safe mode and then Normal

And finally it's working

Thanks

[OptimusPrime108]

Glad it worked.

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support