Original topic:

Samsung Internet and Firefox Desktop sync problem

(Topic created on: 05-07-2020 04:23 PM)
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ShajedurRahman
Active Level 3
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Tech Talk
I used to sync my history, opened tab and bookmarks from my Firefox Desktop. I added Firefox account to my phone settings app section. Then, Opened tabs>Synced tabs opened synced tabs from my PC's Firefox browser.

But, after a recent update of Samsung Internet yesterday, I don't see the synced tabs there anymore. And even the Firefox account isn't in accounts settings anymore.

Does anyone face the sane problem? How to solve this issue?

16 Comments
cs_member9
Active Level 7
Tech Talk

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

We would like you to open settings and verify the version as the latest version is 11.1.2.2.

 

Kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

simplex19
Beginner Level 4
Tech Talk

Facing the same issue as well. It appears that the firefox sync function was removed entirely in the newest version (I'm running 11.2.1.3) without any warning. Hope that this change was unintended and firefox sync will be reinstated in the next update.

Tech Talk
Hope it will come back again soon.
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Rgbarnett1
Beginner Level 4
Tech Talk

Also having this issue as of the last few days. The update to 11.2.1.3 appears to have contained some significant changes. My situation mirrors the one above on a Note 9. 

 

In the settings on my phone before, there was a duplicate Firefox account that was responsible for syncing with the Samsung browser, and as mentioned above, one of the accounts is gone and I see no way to reconstitute it.

 

 

14502
Beginner Level 2
Tech Talk

By installing 11.1.2.2  I got that duplicate firefox account back in list of addable accounts for the cloud. However, I can't actually add it. When I'm prompted to fill in my firefox account data, they're rejected, although entered correctly and syncing my Android firefox with my desktop firefox does work with the same login data. What is going on?

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CaMa
Active Level 1
Tech Talk

Same issue. I removed 11.2.1.3 version and reinstalled 11.1.2.2 and blocked automatic update. I will hope developers fix reintroducing this very useful feature.

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Tech Talk
how can I uninstall and roll back to version 11.1.2.2?
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CaMa
Active Level 1
Tech Talk

I reinstalled from Galaxy Store

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Tech Talk
But it always installs the latest version.
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