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05-07-2020 04:23 PM in
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05-11-2020 05:43 PM (Last edited 05-11-2020 06:35 PM ) in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
We would like you to open settings and verify the version as the latest version is 11.1.2.2.
Kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-11-2020 09:45 PM in
Tech TalkFacing the same issue as well. It appears that the firefox sync function was removed entirely in the newest version (I'm running 11.2.1.3) without any warning. Hope that this change was unintended and firefox sync will be reinstated in the next update.
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05-14-2020 07:27 PM in
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05-13-2020 05:55 PM in
Tech TalkAlso having this issue as of the last few days. The update to 11.2.1.3 appears to have contained some significant changes. My situation mirrors the one above on a Note 9.
In the settings on my phone before, there was a duplicate Firefox account that was responsible for syncing with the Samsung browser, and as mentioned above, one of the accounts is gone and I see no way to reconstitute it.
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06-05-2020 02:27 AM in
Tech TalkBy installing 11.1.2.2 I got that duplicate firefox account back in list of addable accounts for the cloud. However, I can't actually add it. When I'm prompted to fill in my firefox account data, they're rejected, although entered correctly and syncing my Android firefox with my desktop firefox does work with the same login data. What is going on?
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05-22-2020 06:14 PM (Last edited 05-23-2020 01:15 AM ) in
Tech TalkSame issue. I removed 11.2.1.3 version and reinstalled 11.1.2.2 and blocked automatic update. I will hope developers fix reintroducing this very useful feature.
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05-24-2020 07:40 PM in
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05-25-2020 06:09 PM (Last edited 05-25-2020 06:09 PM ) in
Tech TalkI reinstalled from Galaxy Store
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05-30-2020 09:01 AM in
Tech Talk