Original topic:

S9 plus display issue

(Topic created on: 01-24-2020 04:45 PM)
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Ashwin91
Active Level 2
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Tech Talk
From today i am seeing horizontal lines in my display when i adjust brightness of my galaxy s9 plus screen. Also the complete display itself is dull. There is no physical damage to device. Let me know if anyone faced this issue and what is the fix.
8 Comments
marqus007
Active Level 7
Tech Talk
screen damaged
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Ashwin91
Active Level 2
Tech Talk
Hi marqus..
Thanks for replying. my phone didn't fall anywhere. So how come the screen could have been damaged? Also at high brightness the display is fine.

If its still a hardware issue what's the cost for replacing the screen for s9 plus?
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marqus007
Active Level 7
Tech Talk
it's normal all s series curved panel have this flaw s6 edge had a major problem slowly they have reduced the problem s9 plus had the least pressure micro fractures here there minor falls could or just a aging factor....
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marqus007
Active Level 7
Tech Talk
cost would be 13764rs +600+ 18 percent gst
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marqus007
Active Level 7
Tech Talk
better you increase brightness and replace it with s10 lite or note 10 lite
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ajasmuhammed
Active Level 6
Tech Talk
need to replace the display
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devang77
Active Level 6
Tech Talk
go for the Samsung authorized service centres
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Tech Talk

Hi there,

 

To resolve the issue please follow the below mentioned steps:

>Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.

> Run the device in the safe mode and check the issue.

>Check for the latest device O/S (Settings > Software Update > Download updates manually).

For further assistance, register your concern in Samsung members app(Samsung member BETA app> BETA feedback>Send feedback>Error report/Ask Question).

 

Regards,
Team Samsung Members