Original topic:

S9 plus battery problem

(Topic created on: 03-28-2020 12:17 PM)
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aymsthz
Active Level 1
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Tech Talk
My phone suddenly switch off in 18% battery. Can anyone explain, is this battery problem or software? 
2 Comments
jsiva804
Active Level 1
Tech Talk
try to reset your mobile. Samsung suggests reset after software update to fix bugs. if problem persists then check with hardware issue in service Centre.
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Samsung_Support4
Moderator
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Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.

 

Go to Settings > General management > Reset > Turn off auto start.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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