S7 edge voice network operator problem

[srigee]

My mobile not hearing and mix not well. But music and chrome voice are cleared. I think it was happened after updates the software on dec 18. I am looking support

[Samsung_Support2]

Hi there,

We would suggest you to follow the mentioned steps to resolve the issue:

1) Ensure that network frequency of your device is selected on Auto-mode.

Settings > Connections >More Networks > Mobile Networks > Network Mode > Select Auto mode (GSM/WCDMA/LTE)

2) Search for the Network Manually by the steps as mentioned:

Settings > Connections > More Networks > Mobile Networks > Network Operators > Select Manual Search.

3) Check via other SIM card in the device and also try using different network operators.

4) Reset network settings (Scroll down notification panel >Settings >General Management >Reset >Reset network settings).

5)Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks->speaker).

If still issue persists then we would suggest you to contact your service provider.

Regards,
Team Samsung Members