So my phone was last updated on 27th July 2023. Things were going smoothly but yesterday my phone started to glitch, a strip of white flash like light started to appear right to the front camera.. I searched online and found tips . Then I talked to Samsung customer care and they said to change my screen resolution to standard and i did but nothing changed. Last they said to go to the authorised service center. So I did that today. They said they have to replace the display and even though I have warranty that does not count as I bought it from Dubai and now I am in India.
Now I have to pay an extra 24k INR.
I am so disappointed and angry. Since the inception of smartphones I have been a Samsung user and always used to buy premium galaxy phones. The reason is I use my phone for a minimum of 4 years and then only I replace. This thing with s22 ultra happened within a year and due to some stupid quality issue from their side and we the customer have to pay.
I AM DONE WITH SAMSUNG.
I won't be buying any of their smart phones in the future I am switching to Apple.
We acknowledge your query and want to inform you that the repair is done after the physical inspection of the device and the repair is done under terms and conditions. We always prefer to give the best of our services to our customers.
The repair was done. And it was informed by the centre that again if any issues arise with the display again I have to spent the said amount. I am praying that nothing else happens as I am not going to spend another rupee on this phone.
