Original topic:

S21 getting heated up

(Topic created on: 02-02-2021 01:29 PM)
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JainAK
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I bought Samsung S21, i am facing a problem that set is getting heated up from top trickle down to bottom in specially while using Samsung AR app.
It is happening even if it is kept in pocket. I used S6 edge as well prior to S21, the problem persisted in it and set failed to work beyond 2 yrs. The service center reported that processor malfunctioned.
Due to same, lityle apprehensive while buying Samsung Again.
Thing that company shall help and extend support, if need be they should change the set as it has been bought recently.
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Samsung_Support1
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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