Original topic:

S21 Ultra hotspot issue

(Topic created on: 09-07-2021 06:22 PM)
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VishnuAsok
Active Level 4
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Tech Talk
Guys,

I have been using S21 ultra exynos version for last 2 months. So far I have not experienced any heating issues while using camera module or any other issues( its heats a little while using camera for more than 20 mins...but never got any overheat
 messages)

One thing that troubles me-
I am using dual sim, and whenever I turn on hotspot, the network is not reliable. The latency goes very high or the internet itself goes choppy. Is anyone seeing this issue? If I turn off hostspot the mobile data speed on the phone goes back to expected levels.

I already tried network reset and toggling flight mode as well as disabling wifi..I don't see a workaround yet. 

Any solution?
12 Comments
AlphaTrion
Expert Level 1
Tech Talk
He already mentioned this happens when the mobile hotspot is on.
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VishnuAsok
Active Level 4
Tech Talk
Found a workaround.....if I disable wifi direct, then hotspot is working fine. It has been stable for past several hours on Airtel and Jio. I will monitor for few days and update.

Could not use USB tether as I am using Mac...will install driver and check if issue persists.
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.  

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.  

Warm Regards,  
Samsung Customer Support  

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