Original topic:

S20 getting extremely Hot with Camera app

(Topic created on: 10-26-2020 10:07 PM)
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Prix20
Active Level 1
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Tech Talk
My S20 is a 1.5 months old, when ever I use camera for more than 8-10 clicks in one go .. phone gets extremely hot ..

Camera app which I was using stops working with a warning 'temperature too high to use camera"

Never seen phone getting this hot while using camera before .

Anybody faced similar issue ?

Thanks

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16 Comments
cs_member9
Active Level 7
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Prix20
Active Level 1
Tech Talk
5-6 feedbacks already raised .. yet not received any permanent or satisfactory resolution.
issue continues to trouble ..
Not able to use camera normally.
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Prix20
Active Level 1
Tech Talk
tried closing multiple apps (in flag ship phone this should not be asked), stopped background application, stopped sync, tried in safe mode , latest update installed,
only factory reset is pending .. which I dont want to do as phone is running good, only during camera usage it troubles and heats up.

this is camera application issue and needs software level fix as a solution.
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mkaif22
Active Level 1
Tech Talk
I have the exact same issue..
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Prix20
Active Level 1
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oh ok, did you complain to Samsung ? Samsung is just giving me spins for last 4 months .. with Samsung service center we even shot video showing mobile temperature at 50°c in safe mode and shared with Samsung Delhi but still Samsung sleeping.
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mkaif22
Active Level 1
Tech Talk
thats disappointing to hear mate.. let me try reporting to samsung.. i think its because of the recent update..
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Prix20
Active Level 1
Tech Talk
not due to update .. may be some hardware .. Samsung saying it's one of issue, not found /reported in other S20 s ..
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