Reviving the Samsung Members Community: A Path Forward

[VedantKalore]

 Reviving the Samsung Members Community: A Path Forward

The Samsung Members Community, once a thriving platform connecting Samsung users and staff, has experienced a decline in recent years. Since its peak in 2019-2020, engagement has decreased, with fewer valuable contributions and diminished interaction between members and staff. Here's a vision to revitalize this incredible community.

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Challenges

Reduced Interaction: Most posts are now limited to Galaxy Gallery uploads, issue reports, and updates.

Loss of Valuable Members: Previously active contributors have moved away, leading to a decline in insightful articles and discussions.

Minimal Staff Engagement: Unlike other brand communities, staff interactions are rare, weakening the connection to the brand.

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Suggestions for Revitalization

1. Introducing a Community Calendar

A structured yearly calendar can include:

Daily Check-ins: Members can log in daily to earn points, with bonuses for streaks.

Weekly Activities: Fun contests (e.g., photography, themed posts) to engage the community.

Monthly Themes: For example, "Play of Light and Shadows" for December, encouraging themed entries.

Regular Updates: Weekly highlights, monthly summaries, and annual celebrations to keep everyone informed and motivated.

2. Reward System with Points

Earn points by participating in activities, which can be redeemed for:

Samsung merchandise (cases, cables, adapters, etc.) during exclusive monthly sales.

Discounts on Samsung Shop (e.g., ₹1 = 1 point, up to a limit).

Community-designed merchandise for purchase, enhancing the feeling of belonging.

3. Exclusive Product Launch Programs

User Testing: Select members test unreleased devices, providing valuable feedback before launch.

Community Reviews: Early access for selected members to review new products and share their impressions.

Launch Event Participation: Fully sponsored trips for members, with exclusive perks and memorabilia.

4. Enhancing Staff Interaction

Regular Ask Me Anything (AMA) sessions with Samsung teams (software, hardware, etc.).

Organize Community Meetups in major cities (Noida, Bangalore, Mumbai, etc.) for hands-on experiences.

Host an Open Ear Forum, allowing global members to meet HQ staff, share feedback, and discuss ideas.

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The Power of Community

By implementing these suggestions, the Samsung Members Community can become an active, engaging space where users feel valued and connected to the brand. This renewed vibrancy will not only boost engagement but also spread positive word-of-mouth — the most powerful form of marketing.

What do you think? Share your thoughts below, and let’s work together to bring the Samsung Members Community back to life!

[Darkvader12]

It happened because most of the valuable members left the community after having some controversy with me

2019 20 was the peak because I used to make some masala on the community but these days the members are more like facebook page

If you really want to happen meet old members like us

Who were the voices who raised the voice against samsung for copying apple but now no one cares about it

[VedantKalore]

I have seen old members, I was there.

• Don't want a facebook here but a managed community with proper interaction .

[Darkvader12]

There was members like the Gst26 and Interchupipi well I have their numbers in my phone and crazy boy as well

[Darkvader12]

Also the BA controversy which was just spamming left and right i raised my voice against it some how it is stopped but now it is just became like facebook

[VedantKalore]

That.

That's because Samsung asks BA's to keep posting during events.

It will stop the moment event is over.

[Darkvader12]

Some how it is stopped because those BA were spamming here and there which was then shadowing down the real issues due to those BA we suffered much

[VedantKalore]

Now you see see spamming again in January 2025, just wait and watch and it will disappear by 2nd or 3rd week of January itself . Also we have again started an attempt to change things, previous attems have failed.

Hope this one doesn't.

[Darkvader12]

That surely going to happen there is no doubt on this one again foreshadowing the issue with the community will rise again

[Darkvader12]

That BA thing was the problem when community started to see down fall if that thing was never happened then surly I say that we have the active members like us even I am no longer active in the community knowing that one more spamming will comeback left or right does not matter I just come here to post my videos and then leave from here and dont even bother to interact with any of the community members that is why I just treat it as just a facebook

Because samsung was no longer listening to the valuable feedback which we were giving

Instead they went with the sale numbers which lead many members including me disappointed with samsung like the removable of iris scanner and all those things which made samsung a samsung but now they are just apple