Original topic:

Recent Update Issue In Samsung A50

(Topic created on: 05-09-2020 11:09 PM)
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WafaAli
Active Level 1
Options
Tech Talk

Ever since I have updated my A50 to android 10. My phone restarts automatically. 2 to 3 times a day .

And then It takes 20 minutes to boot up 

2 Comments
ixso
Active Level 8
Tech Talk
did you try resetting your handset?
If you get updates where the version of the OS changes, example from Android 9 (Pie) to Android 10, then in this case it is a good thing to do a factory reset. This will clear up many unnecessary caches and files in your phone and will really boost up performance.
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cs_member9
Active Level 7
Tech Talk

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device

Check Auto Restart should be Off: Setting> General management >Reset>Auto restart off.

 

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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