Beginner Level 2

I have been using samsung products since 8 years. Really I loved it. But, I never expected this type of worst experience with samsung, that I am recently purchased SAMSUNG GALAXY NOTE 10 LITE. It is not worthy and worst phone in galaxy series. Both front and back cameras are very bad.. it seems like 6k phone's cam... I think samsung was betraying the loyal customers by showing peripheral features like S-pen. I decided to left Samsung. THANK YOU VERY MUCH SAMSUNG🙏

1 Comment
Active Level 8

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support