I've an issue which I'm not sure if there's an answer to or if anyone else has come across.
My S21 Ultra can/will scan QR codes, no problems.
I use an authenticator like Okta, Google Authenticator or Duo for work. These require me to scan a QR code for VPN access. My phone will scan it however, when I then confirm the 6 digit code, it shows as invalid.
Testing this on other devices/mobiles, it works, so I know that it is not a problem with the QR code or confirmation as they've used mine (my codes) to confirm.
It seems like my phone itself is changing the QR code so that it doesn't match. Is this even possible? How would I even go about fixing this?
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
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