Please be assured and to resolve the issue kindly follow the given below steps:
1. Check device cache:-Settings> Device care>Storage>Clean now. For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache. 2. Reset the device: settings >General Management > Tap on Reset. Note: Before reset make sure to have back up of the data via Smart Switch Mobile App (Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report). Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
