there is probability of data interference of old version and new version. So it is advised to factory reset the phone. You need to backup your data to memory card of PC or cloud
Please perform the below mentioned steps to resolve the issue: > Stop the background running app (Tap on the left soft key and close all the running apps). > Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device maintenance > storage).
> If device hangs in any particular application/game then Clear cache memory of that application (Settings>apps> tap on that app>storage>clear cache)
For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
