Original topic:

PNG images appear BLACK

(Topic created on: 09-09-2022 11:07 PM)
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Aesthetics
Active Level 2
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Tech Talk
When I activate Dark Mode from Settings, the PNG images with transparent background appear or turn BLACK in the gallery app. These PNG images are mostly infographics having tables, charts, graphs, diagrams etc.

Have you ever noticed this issue ? Is there any solution ?

3 Comments
mHappiee
Expert Level 5
Tech Talk
Nope i have not faced this issue.
Maybe the opacity of that image is low
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pdp_pics
Active Level 10
Tech Talk
No, fine with me.
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cs_member8
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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