Original topic:

One UI 3.0 Lagging

(Topic created on: 01-21-2021 05:42 PM)
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SHASHANKSHARMA
Active Level 3
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Tech Talk
Hi Guys,

Hope you all are doing well !!

This is in regarding the UI 3.0 update, 3 days back my phone s10+ got an update of 3.0 and post update i m facing 2 issues like-
1) 3-4 sec pause in Accessing the contact information in Recent Contacts.
2) Call background is not working as expected.

Team samsung kindly fix it.

Regards,
SHASHANK SHARMA 
5 Comments
Ehsank
Expert Level 5
Tech Talk
If after update then wait for few days, and as of now perform these below steps;

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect withpc/laptop/type C earphone only for Android 11 )

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.
Ehsank
Expert Level 5
Tech Talk
You can also send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

Smp610
Active Level 9
Tech Talk
hii , try optimizing apps >>> turn off the device then press and hold power button and volume up button for 7 seconds and then you will see option optimize apps select that and start after the process your phone will reboot automatically . you will not lost any kind/type of data .
User28
Active Level 10
Tech Talk
Yes as suggested perform a wipe cache partition. I have updated my S10 to Oneui 3 and i face no lags at all. But battery life decreased and phone heating problem remains.
Samsung_Support1
Moderator
Moderator
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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