Please follow the below mentioned steps to resolve the issue:
> Please ensure that auto restart option is turned off (Step: Settings >Device Care >More> Auto restart)
> Stop the background running app (Tap on the left soft key and close all the running apps). > Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device maintenance > storage).
> If device stuck in any particular application/game then Clear cache memory of that application (Settings>apps> tap on that app>storage>clear cache)
For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
