Original topic:

Network issue

(Topic created on: 07-25-2020 10:18 AM)
292 Views
KhanMohammadRobi
Active Level 4
Options
Tech Talk
Every midnight a message like the picture below comes on my mobile and my phone gets very hot and shuts down. I did network reset to fix it but it's not working. What can I do now? If anyone knows, please let me know..

image


0 Likes
3 Comments
ØMSūbhâsh
Active Level 10
Tech Talk
it is pop ups massages. disable is. go to Massage, setting, more setting and disable
0 Likes
Ehsank
Expert Level 5
Tech Talk
this message from your network provider
0 Likes
cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve Network issue kindly follow the given below steps:-


1. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes