Netflix HDR issue

[GoTechAKASH]

I'm not able to see Netflix in HDR eventhough I've the top, best subscription of Netflix

Why's this issue in my Samsung Galaxy S23 Ultra 1TB. Please let me know.

Have a look at the screenshot, in HDR Capabilities it shows NONE and Maximum Playback Resolution is SD not even HD or 4k

I've checked all the settings in the app, I even reinstalled the app and also restared the phone but still, why this issue?

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[Vjinside]

Hi bro , looks like the app shows the same for me also but when u play any hdr video , the brightness increases drastically indicating hdr 10 capabilities , and that wideline version of l3 is wrong because this phone supports l1, so app is showing wrong details 🙄

[Sid_Karna]

Brightness increases not because of hdr but because the app controls brightness. You cannot control the brightness by using the notification panel while using certain apps like Netflix and Disney plus Hotstar. You have to use the app's brightness controls.

[Vjinside]

Thx for the update

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support