We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
Note: If you are using Wi-Fi calling then you won't be able to record any calls. Step1: if still problem persists, then perform ‘Reset app preferences Go to Settings > Apps > Three dots > Reset app preferences > Reset Step2: Restart the device Step3: Reset the settings Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings Step4: Software update Go to Settings > Software update > Download and install > Download > Install now Note: Steps may vary depending on the OS & device model. Step4: Record calls Step5: Recorded calls
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
