Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
We would request you to please share your contact details and preferred date and time to contact you soon our concerned person will get in touch with you with a satisfactory resolution at the earliest.
