M 31 After software update not starting

[Malikexpert]

I am using Samsung Galaxy M31 and i have problem as below;

Yesterday 10 Apr 2020 I receive software update notice and when i try it download all and while installing update it appear SUPER : Built Id does not match with the reference.

Volume Down Key + Power Key for more than 7 secs :Cancel (restart phone)

After pressing these two keys, it start installing update and same problem appear in my phone.

Hard reset of phone also not possible.

How to do? Since lockdown is going on i cannot use my phone.

[Malikexpert]

I am using Samsung Galaxy M31 and i have problem as below;

Yesterday 10 Apr 2020 I receive software update notice and when i try it download all and while installing update it appear SUPER : Built Id does not match with the reference.

Volume Down Key + Power Key for more than 7 secs :Cancel (restart phone)

After pressing these two keys, it start installing update and same problem appear in my phone.

Hard reset of phone also not possible.

How to do? Since lockdown is going on i cannot use my phone.

[Samsung_7THY1L3]

Hi friend,
Me too faced the same problem, but thankfully found the below link with the Solution.

It worked great and solved the problem. Hope this works for you too :)

https://r2.community.samsung.com/t5/Galaxy-M/Solution-Galaxy-M31-OTA-crash-with-Latest-update/m-p/40...

[Malikexpert]

thanks mobile is start but hanging continuesoly