We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
If you lose your precious phone, tablet, watch, or even earbuds, don’t worry. The Find My Mobile feature allows you to lock or unlock, locate, or if worst comes to the worst, completely wipe your data. And rest assured, even your Samsung Pay payment information can be locked or erased - and all this can be done remotely. There are also similar services available for your watch and earbuds within the Galaxy Wearable app. If you've lost your smart watch, you can find it using the Galaxy Wearable app. The Find My Mobile service won’t let you see the watch’s location, but it does let you lock or erase Samsung services such as Samsung Pay.
On your phone, navigate to the Galaxy Wearable app, and then tap Find My Watch. (On fitness bands, tap Find My Band or Find My Gear.) If your watch is connected to your phone using Bluetooth, tap START. Your watch will begin vibrating so it's easier to find. When you find it, tap the X icon and swipe to the right. If you've lost your watch somewhere out of Bluetooth range, you'll have two options available when Remote connection is turned on:
Get location: Gives you the address of where the watch is currently located. You can tap Show on map to locate the watch on a map. Set security: Access options to remotely set a lock, reset, or put a reactivation lock on the watch.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
