Original topic:

Lock screen glitch - UI

(Topic created on: 10-08-2022 07:11 PM)
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Omi_8983
Active Level 1
Options
Tech Talk
Hi Team,


I have purchased S22 and i am so happy with the product Features and design its so amazing.

I am using 2 lock screen mode fingerprint and PIN but recently i observed that whenever i try to unlock phone with PIN, the fingerprint area gets highlighted on Num pad and it's difficult to enter PIN manually as it's hover on the top. i thought it will get fixed in latest update but same issue appears. I don't know why it's happening but it's not supposed to happen.
and my secondly sometime phone gets heated unknowingly.(i am using sometime because due to phone cover i couldn't recognise the heating issue but yeah it's there) 
Can you guys please look into it and try to resolve this issue as soon as possible.
i am attaching photo for the reference.




image



10 Comments
abhinavkrpcse
Active Level 7
Tech Talk
It's bug by Samsung. This shouldn't happen. Reset factory settings or wait for next update. Complain to customer care.
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Omi_8983
Active Level 1
Tech Talk
Exactly...
Yes I'll connect with customer care
Thank you.
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Tech Talk
Is device running on the latest beta or regular version?
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Omi_8983
Active Level 1
Tech Talk
Yes frankly I have just update my device with latest version and then checked again but it's still hovering on screen
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Anonymous
Not applicable
Tech Talk
Disable fingerprint lock and re-enable it . And don't forget to restart device.
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Omi_8983
Active Level 1
Tech Talk
Yes i tried that already but nothing happened
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Anonymous
Not applicable
Tech Talk
Is it showing, while disabling it ?
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Tech Talk
Dude try to clear cache partition. May it help.
Omi_8983
Active Level 1
Tech Talk
okay I'll try thank you
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