[Important] Join the campaign to help users who are facing restart and display

[Anonymous]

Since last 2 years, users are facing auto restart issues in their Exynos 9611 chipset phones especially after updates. This is due to faulty motherboard which is a serious quality control issue. And the most surprising thing is Samsung hasn't acknowledged it's mistake like we see in s7 battery issues. In these days the frequency of auto restart issues has skyrocketed especially after recent updates.

Edit :- And now devices other than Exynos 9611 too facing the issue after the recent update like F62, A22, M11, M12, M32, etc. I fear it might be the SoC issue as not everyone is facing it but I could be wrong.

Same goes with S20 series display issues. Users are facing green line and many other types of display issues after updates and Samsung isn't doing anything.

Edit :- The display issues are now reported on other devices too like M51.

Those who are out of warranty aren't getting free motherboard/ display replacement and are forced to pay 7k to 14k.

Literally there are 100+ posts everyday from users regarding auto restart and display issues on Samsung Members India. Just imagine how many people would be who are facing the same issues and don't use the application.

The poor people are forced to pay for samsung's mistake, this includes those people who can barely afford and still they have to compromise. Literally many users have replaced their motherboard as Samsung service centre denied free replacement. 

And in all these, samsung hasn't given any statement on how to get a free replacement and hasn't even acknowledged it. And in the community, the people are clueless as there is no no-one from samsung to listen and guide them.

We can't let it happen anymore guys. Join the campaign on twitter with me to help the poor people get the justice by using #BOYCOTTSAMSUNG along with describing the motherboard/display issues you're facing tagging samsung and Samsung India along with famous tech creators like mrwhosetheboss, mkbhd, geekyranjit, Gyan therapy, trakin tech, tech burner, technical Gyan, etc. Even if you don't face the issue, you can tweet in this format and by describing the condition of people on this platform.

This way samsung will be forced to take actions!

Please share this message to as many people as possible and help the poor get the justice!

I hope everyone will join the campaign and support me to help get justice!

[HeySuraj]

From 24 Sep 2023, I'm also facing Restarting issue in my Galaxy F41 phone.

Tried all the things but didn't resolve yet.

[ash200]

Same in A54

[prashantw511]

Samsung’s recent announcement of a free display replacement program has been met with both relief and skepticism among consumers. The program, which ran from April 24 to April 30, 2024, offered a one-time screen replacement for select Galaxy models experiencing the notorious green line issue1. This gesture of goodwill, however, has raised questions about the underlying motives of the tech giant.

Transparency and Trust: The Core of Customer Relations

In the age of information, transparency is not just a buzzword but a cornerstone of customer trust. Samsung’s decision to offer free replacements for screens, batteries, and even a Rework Kit is commendable1. Yet, the move has been perceived by some as a strategic ploy to mitigate the backlash from persistent hardware and software issues. Customers, now more than ever, are aware of their consumer rights and the expected longevity and quality of premium devices.

The Green Line Issue: A Symptom or a Disease?

The green line defect, which prompted the replacement program, is not an isolated incident in the world of consumer electronics1. However, it is the response to such defects that shapes public perception. Samsung’s program covered a range of models, including the Galaxy S20 series, Note 20 series, S21 series, and S22 Ultra, provided they were within three years of purchase1. Exclusions like the Galaxy S21 FE, S22, and S22 Plus, which were also affected, have not gone unnoticed1.

A Call for Comprehensive Disclosure

It is essential for Samsung to address the elephant in the room: the need for a comprehensive disclosure of the data surrounding the defects leading to the replacement program. Such transparency would not only clarify the extent of the issues but also reinforce the company’s commitment to quality and customer service. It would dispel any notions that the replacement program is merely a cover-up for deeper, unresolved technical problems.

Conclusion: The Path Forward

Samsung, as a leader in the tech industry, has the opportunity to set a precedent in customer relations. By disclosing the data related to the green line issue and the subsequent replacement program, Samsung can demonstrate accountability and dedication to its customers. This, in turn, could foster a stronger bond of trust and loyalty, which is invaluable in today’s competitive market.

In conclusion, while the free display replacement program is a step in the right direction, it is the full disclosure and transparent communication that will ultimately determine the strength of Samsung’s relationship with its consumers. The tech community awaits Samsung’s next move with keen interest.

[erikiorai]

Agust 24 2024 have bootloop-frzze issue on galaxy a50. Tried refreshing firmware with odin nothing