Images unavailable

[AkshayChaubey]

I am unable to access whatsapp images in the gallery. Whats going on? 

[S_Kumar73]

Check whether you enabled media visibility in whatsapp chat settings as shown in the screenshot

[AkshayChaubey]

The media visibility is on.

[Sidhabhi]

If its about dual whatsapp,check members app notice section

[AkshayChaubey]

Can you post the link to that page you are mentioning? I dont know where it is.

[Sidhabhi]

👇

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[AkshayChaubey]

Dear Samsung support,
I am not experiencing any error as such. I have a problem regarding whatsapp app and the samsung gallary app. The downloaded media of whatsapp is not visible in samsung gallary by default and the media is also unavailable in samsung files. Where is this data being stored on the device?