Original topic:

Galaxy j7 pro automatic restart problem

(Topic created on: 03-22-2020 10:22 AM)
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Anonymous
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Samsung should provide a software update as soon as possible to fix it please guys report this problem who facing the same 
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cbsahab
Active Level 4
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go service centre and update the software
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CS_member7
Active Level 6
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Dear Samsung member,

 

Greetings from Samsung Customer support!

 

Be assured below given steps would help you out to solve the issue which you are facing:-

 

1) Safe Mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.(To exit safe mode restart your device)
2) Check storage:-Settings > Device care > Storage > Check available storage space.
3) Third party applications can also cause auto restart ( Uninstall the third party applications ).
4) Remove memory card and check :- Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount. etc

 

If issue still persist please do send the log file via, Samsung member > Get help > Send feedback > Error reports > Select Symptom category. So that we can provide you the better assistance.(Note:-You are requested to send it within 15 minutes of problem occur).


Thanks for writing to Samsung.

 

Warm Regards,
Samsung customer support

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Members_AqkXjxo
Beginner Level 2
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Hi
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Members_AqkXjxo
Beginner Level 2
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Phone
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Members_AqkXjxo
Beginner Level 2
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Rest kardo
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