Galaxy Enhance-X crashes when we click increase size.

[S_Kumar73]

After one ui 6.1 the galaxy enhance-x app started crashing whenver we click increase size.

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Basis your query, please follow the troubleshooting steps to resolve the issue:-

Check app Cache-

1- Clear app cache through Device care:

Step 1: Navigate to the app's screen and tap on Settings.
Step 2: Tap on Device Care.
Step 3: Tap on Storage.
Step 4: Tap on CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:

Step 1: Navigate to the app's screen and tap on Settings.
Step 2: Tap on Apps.
Step 3: Now pick the app that you like to clear off the cache memory. For example 'Samsung Internet'.
Step 4: Tap on Storage.
Step 5: Tap on Clear Cache.

Uninstall and reinstall the app.

Note:-

: Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile
networks may result in additional charges.
: Please ensure enough storage space in your device.
: Please ensure your device has sufficient battery for updating software. (above 50%)

Please follow the below steps:

: Uninstall an App

From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.

Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.

Reinstall the App

Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.

Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

Keep your apps updated

Developers often release updates to improve their app's performance and compatibility. It is highly recommended to keep the apps on your device up to date.

Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/Samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[S_Kumar73]

I already un-installed the app and reinstalled. Still the issue is there. Its a bug. Pls report to developers and stop doing cut copy paste the template