Hello. Samsung Pass management team informs about the recently published fingerprint recognition error.
In case that you use the specific front silicon cover, This recognition error occurs peculiarly as the protrusion pattern of the silicon cover is recognized as a fingerprint
For those of you who use the front silicon cover, To prevent fingerprint recognition errors that may occur After removing the front cover, register the fingerprint newly Please refrain from using front cover until S/W update (Target: Galaxy Note 10/10+, S10/S10+/S10+5G)
We will try to provide better service to customers in the future.
