Original topic:

Face recognition tag in Samsung Gallery

(Topic created on: 05-01-2022 11:39 AM)
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Nagveeniiooblub
Active Level 3
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Tech Talk
When I used my phones storage as a default photo storage location it do recognize people face and group them. Recently I brought a SD card and moved all photos to my SD card. Now the face tag is lost. It only recognize the new photos taken and allow us to add people names. It doesn't show any option to add tags for the person name or contact. 

Please let me know how to add face tags for my existing photos.
7 Comments
cs_member8
Moderator
Moderator
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Grizlonja
Beginner Level 2
Tech Talk

Have you solved the problem

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Tech Talk
No I havnt
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Tech Talk
I not sure it's an error. But the entire option is disappeared for the old photoes taken. Now I can see person tag for the new photoes.
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Tech Talk
Thank you for your track back
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Tech Talk
If you can help me by any of these please help me out by resolving or suggest any way to over come this.
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Luffysays
Beginner Level 2
Tech Talk
When I took new phone it was all good about face recognition in gallery, but since three months it couldn't detect any faces, please help!
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