From past one week I am facing a serious challenge with my dual whatsapp as the images, videos and documents not showing in my gallery. My whole business is of transfer of documents from whatsapp. Please help or just notify me if there is bug or something so that I can wait.
Same problem in my Note 10 lite. Bug in samsung software update. They will simply flash your phone at customer care, you have to start from scratch and it hardly helps. But Samsung wont acknowledge the issue. Back up on google drive, reinstall dual whatsapp. For some days it will work, say 2-3 days but after that it will recur.
Same issue of dual whatsapp media missing from gallary in being faced in my M51 too. Neither able to forward the media to any other contacts where as media files is displayed but file location is not accessible with error media file seems missing or doesn't exist.
Please look into as I hv logged into samsung members too but yet no response
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
