Original topic:

Do not install one ui 5.0

(Topic created on: 02-09-2023 01:49 PM)
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S6 lite
Beginner Level 2
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Tech Talk

Do not install one ui 5.0 if you are subscribed to Netflix.... Samsung downgraded widevine L1 to L3.. so you can't watch the content in HD..  L3 supports only SD..

I can't find to solve the issue 
3 Comments
Sayan2468
Active Level 7
Tech Talk
My s20 fe 5g is on one ui 5.0 and showing l1 on netflix. Which phone is yours?Screenshot_20230209_135441_Netflix.jpg
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shrk45
Active Level 1
Tech Talk
Same thing happened with me, I am on Flip 4
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cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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