TheVikrant
Beginner Level 2
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Suddenly one month before I cant able to find my images and videos present in dual app.Hence I deleted dual app and again installed but couldn't found it.I request you to please give all backup which is not showing in dual app please.
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zumaikhan
Beginner Level 2
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Ysiieie
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animeshmodi
Expert Level 5
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See notice section of members app.
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Check out this Screenshot_20210723-203406_Samsung Members.jpg
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Samsung_Support2
Expert Level 1
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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