Charging battery issue

[AlluMadhan]

Hii.. I am using Samsung m30....i am getting notification like USB connected after 2sec disconnected continuously... Now phone is also not getting charged.. When I turn off the phone it gets charged... When I turn on it is not getting charged.. I tried with different charger and cable.. No use... Please help me what to do🙏

[neranj]

perform factory reset bro

[AlluMadhan]

Will it work??

[AlluMadhan]

I work it in safe mode also but no use..

[Samsung_Support4]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned step to resolve the issue:

1. We always recommend to use genuine Samsung charger for charging your device.

2. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

3. Check charger functionality, try to charge your device with some other charger or use your charger to charge some other device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Suppor

[Suba456]

We are getting the above said notification when the usb type c cable is not connected to the phone.

[AlluMadhan]

now my phone is not getting charged at all😭😭😭😭