Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1. Clear app cache through Device care: Settings>> Storage>> Clean now. Note: To delete files or uninstall apps that you do not use anymore, select a category under user data. Then, tick items to select and tap delete or uninstall.
2. Clear cache memory of the desired application: Settings>> Apps>> Select the app that you like to clear off the cache memory (For example, 'Clock').>> Storage>> Clear Cache.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
