My Samsung galaxy m31s cannot pair with my iBall headphone. The headphone easily pairs with my Realme and Redmi phones. Another question: when I turn on Bluetooth in Samsung it shows many unknown Bluetooth devices ( except iBall). How can I block or remove these unknown devices from showing up. THANKS!
We acknowledge your query and will assist you with it. As the issue is with the network of the device. Please reset the app preferences of the device using the below steps. Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on Apps. Step3: Tap on the More option or on three dots at the top right corner of the screen. Step4: Tap on Reset App Preferences. If the issue is not resolved, please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions). So that we can resolve this issue. You can also visit the nearby service center team related to this issue.
