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03-27-2020 11:30 PM in
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03-28-2020 03:42 PM in
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05-04-2020 02:02 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.
1. Disconnect all accessories and remove any third-party case form your phone.
2. Check device volume settings if its full or not.
3. Check mute all sound option
Settings > Accessibility > Hearing enhancements > Disable Mute all sounds (if enabled).
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
