Original topic:

After AltZ update

(Topic created on: 08-25-2020 09:32 PM)
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PremSinghThakur
Active Level 4
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Tech Talk
I have A51 when after update AltZ my camara capture photo not good poor emage.
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3 Comments
Ehsank
Expert Level 5
Tech Talk
but Alt Z is not related to camera
Tech Talk
There is nothing to do with camera. It's just a secure folder's extra feature.
cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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