Original topic:

A20s

(Topic created on: 07-19-2020 09:25 AM)
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deadbody
Active Level 2
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Tech Talk
Battery draining 5% overnight without using. How can i fix this problem?
5 Comments
tedhiunglii
Active Level 3
Tech Talk
Can't predict the exact cause but there are two possibilities one is that the health of the battery is seriously bad ..for that you've to reach the service center and get that checked or it may be a software issue which might get fixed with any future updates. And there's one more case in case you've downloaded any suspicious app (without knowing) it may be sucking battery overnight. If you've any of the cleaners,or games that you see ads of on instagram or an app with lots and lots of ads in it try to uninstall them and in the settings menu check whether any app that you don't want is using background processes.
Hope it helps🤜🏻🤛🏻
Tech Talk
From when did this issue is happening? After any software update or after installing any third party App?
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deadbody
Active Level 2
Tech Talk
no last updated almost 1 month. im noticing it for 1 week. i don't install that type of app which draining im keeping them on my observation.
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YuvrajGupta
Active Level 4
Tech Talk
since some of the processes run in background and use internet that is why some discharge will occur.
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:-


1. Battery optimization:- Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory


2. Close background running apps:-Tap on recent key and close the background running application.


For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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